Rental policy

The terms that apply when you rent rather than buy: what the rate covers, how long you keep the piece, and what happens if it comes back damaged.

What the rate covers

Rental prices are quoted per day and include fitting, professional cleaning after return, and minor repairs from ordinary wear. Delivery and collection are charged separately unless the quote says otherwise.

Rental period

A standard rental runs from the day before your event to the day after, so a one-day event is a three-day booking. Longer periods are quoted per day at the same rate.

Security deposit

A refundable deposit is taken against each rental and returned within seven working days of the piece coming back in acceptable condition. The amount is set per piece and stated in your quote.

Damage and loss

• Ordinary wear — loose thread, light creasing, a scuffed hem — costs you nothing.

• Repairable damage is charged at the actual cost of repair, capped at the deposit.

• Staining that survives professional cleaning is charged at the cost of specialist treatment.

• A piece that is lost or beyond repair is charged at its stated replacement value.

Late returns

A piece held past the agreed return date is charged at the daily rate for each extra day, because somebody else is usually waiting for it. Tell us early if your event moves and we will try to rebook rather than charge you.

Cancellations

Cancel more than seven days before the rental starts for a full refund. Inside seven days, the deposit is retained to cover the dates the piece was held off the calendar.

Alterations

Rentals are fitted with temporary alterations only. Do not cut, re-hem or permanently alter a rented piece — that is treated as damage beyond repair.